NexCRM has never sold information for advertising or made money by including ads in our products and services. Included in this document is a detailed documentation of the information we collect and who has access to the information.
All information collected by NexCRM in our products will be based on the needs of our products. This information includes but is not limited to information that is given during signup processes, when you contact customer service or when you purchase a subscription.
Data that is stored is limited to contact details and personal information. We do not store credit card details unless you agree to it.
Under the instances of using our software, we do log information for the purpose of analytics. This includes the method of reaching our website, browser and the operating system. This information is used for further product improvement and development.
The information that is stored is used to provide services that have been requested for the creation and maintenance of accounts and the surveillance so that there are no unauthorised activities on your accounts.
This information is also used to keep you updated with the latest of our products and services. Besides that, the information is also used to help us understand our user base and ensure further improvements are made for the betterment of our products and services
All of the data and information that is collected is done with your consent or upon other legal basis for example our legitimate business interests. You however have the right to decline or opt-out of certain information gathering methods such as cookies or email newsletters.
Access to your data is only granted to individuals who have a legitimate need for it.This includes and is not limited to our employees, contractors and other third-party service providers.
NexCRM will also keep your personal information as long as you are an end user for the services or products provided by NexCRM. Once we have no longer a legitimate reason for data storage or information, we will proceed to remove and delete from our database.
NexCRM allows for the storage of data and information of other individuals within our system.
This data can be stored in our system from either our web based portal or our mobile apps that are available.
All this data is deemed as personal service data. As such, we will only process and allow access for this data upon your request. We will continue to keep the data as long as you have an active subscription with NexCRM. If your subscription has ended NexCRM will proceed to keep your data for 3 months before it will be permanently deleted.
Ever since our establishment, we have pride ourselves with maintaining and safeguarding all our customers data with the best measures possible. NexCRM only stores the bare minimum of required data so our users will be able to use our services and products without any complications. We inform our customers regarding the data that we store and we provide them the option to opt out of certain data which is not absolutely required for our services or products to function in an optimal manner.
We do not sell or make money from ads. This is to uphold our duty and avoid any conflict of interest.
The information that we collect and control include items that include your name, email address and contact number. Data such as these are required for the processing for NexCRM.
We require your name, contact number, organisation name, business type, email address and other details to create your account at NexCRM. You may also provide a photo and other personal details that we may require.
The use of an Account is subject to a Fee. The applicable Fee is charged in advance on monthly or annual payment intervals, unless agreed otherwise between parties. All Fees are non-refundable, i.e. there are no refunds or credits for periods where the Client did not use an activated Account, used it only partially, or deactivated the Account or terminated these Terms during an ongoing payment interval.
Information and data in relations to events and forms that for seminars, webinars, newsletter subscriptions, white paper downloads, ebooks and forms to request support or assistance are all included in this policy. These information represent data you freely provide to NexCRM and will be treated as such.
Under the circumstances that NexCRM requests for testimonials, you the user will always have the final say before we publicly publish your testimonials. If there arises a time where you would want to remove your testimonial, you would need to contact NexCRM at email@example.com
NexCRM may record and store your interactions with us for analytics. Data from these records will be stored for improving our service and our customer interactions.
Interaction with NexCRM through our website, web portal or mobile app may give us access to your operating system, server location and device type. These data may be gained from our server or third party clients. We log these information so we will be able to improve our services and understand the needs of our clients better.
NexCRM also uses third party authentication services and information for logging in and identifying users will be stored within the NexCRM database.
Data such as contact information and all data stored within your NexCRM account fall under this category. These data are yours to own as long as you have an active subscription with NexCRM and will be processed, deleted or modified only upon your request.
As a NexCRM user, you entrust information that you control to NexCRM. This can be through the use of our services or products. In the instance of requesting technical support, a NexCRM employee may access or use your data on your behalf to accurately provide technical assistance.
When you choose to allow access to items such as the Camera or the location services, the NexCRM mobile application will have access to these sources of information. All information from these sources will only be stored in the NexCRM system if authenticated and triggered by the user.
NexCRM acknowledges that the personal service data that is stored within the NexCRM system is still under your ownership. You may request to access, view, or delete your service data. The NexCRM team will comply and provide you assistance within a maximum of 30 days.
NexCRM will preserve the data and information within your account for as long as you choose to subscribe to NexCRM products or services. Once you decide to stop using NexCRM services, you data will be deleted within 90 days.
NexCRM upholds data security to the highest scrutiny. To prevent misuse and data breach, we have implemented various security protocols, employed appropriate data administrators and enhanced all of our systems with technical and physical safeguards and fallbacks to halt unauthorized access, modification and destruction of the data and information stored within our systems. However, methods of transmission over the internet are never 100% secure. We can’t guarantee the security of the information that you store with us and you do so at your own risk.
By subscribing to NexCRM products and services, you are agreeing to the terms stated within this policy, you consent to the processing and storage of personal data no matter where you may be located. NexCRM follows the accords of the European Economic Area code when it comes to the processing and transferral of international data.
Internet browsers with the DNT features turned on send a DNT signal. We currently do not enforce such a protocol and in the instance it becomes a governed law, we will adhere to the DNT signals.
In the instance NexCRM has blogs or forums, please be aware that the information provided is not supervised by NexCRM and you may be contacted with unsolicited messages by other individuals that are not affiliated with NexCRM in any way. Information you provided freely on these avenues will remain even if you terminate your NexCRM subscription. To request removal please send a message to firstname.lastname@example.org
Under the circumstances that we are required by law to disclose your user data, we will have to comply with the regulatory body incharge.
NexCRM may disclose personal information or service data to a third party if such disclosure is needed to prevent fraud, investigation or any suspected illegal activities. The same conditions apply in the terms of enforcing agreements or protecting our users safety.
In the event that NexCRM gets acquired or transferred to another party. We will ensure that the acquiring entity is legally bound to honor all our obligations to our users. We will personally inform you regarding all choices or changes in policy in regards to your personal data and your personal service data.